Poor Service

New car purchased in May 2018, brand new - Renault Kwid. Upon service the first time, i was only informed the car did not have a service plan. The car came without a wheel spanner, a triangle and several other items. The branch were informed yet nothing was done about this.

Dealership: KE Masinga Rd, North Beach, Durban, 4063 / **********

The 6th of JUne the car was collected by Renault due to the car not starting. There was no power and the car would not start, there were no revs.

THe car was taken away, i called them the next day as they did not come back to me. I was advised that they are still assessing the car and they suspect the alternator, i was advised that they would call me once they knew. They have still not contacted me.

I was advised yesterday that they are waiting for auth from head-office to purchase the part. I was told to call customer car and lay a complaint, he was unwilling and not interested.

I bought a new car to avoid issues like these as in this day and age, i now have to walk for 1 hour in the mornings to be able to catch a taxi at 430am to get to work on time. Please can head office contact me as soon as possible.