Poor Poor sevice

After writng 2 complaints to Renault SA.I still had no reply.Anybody that is interested in buying a Renault , be on the look out , there sevice atca service department is very bad.Quick to se a car ,but after sale sevice useless.I am battling to get a key card for my Renault Cleo at Renault Bethal for the last 2 months.I stay about 100 km from Bethal and everytime the call me i have to drive the distance ,that means petrol ang tolgate money.The key card costed me R4500 and paid in full.1st time they phoned me and said the card arrived and i went only to hear i must make a new appointment.2nd time they said they cant program my key and the new one the same i must pay another R4500 for a second card.Two weeks later that is today i was 170Km from Bethal when they phoned me and said they can program it now.I drove all the way and when i came there they could not find the orderd key card that i paid for,and then i went home again without a key card.Please Renault SA cant even reply on my complaints, so be carefull on buing a Renault the service is hopeless.