Poor customer service & incompetence

<p>I bought a Reno Duster (2015) cash in May 2015. I went for full service in May 2016 and was told l was late for my annual service as the car book say date of 1st delivery is March 2015 even though l bought the car cash and took ownership of it in May 2015. So l said fine and l paid for that service out of my own pocket. At the time l was then advised l must always come for service March 2017 if l want my service plan to cover it and l even scribbled notes of this on my service book cover then. I go back today (March 2017) dropping the car off for service and guess what - the goal posts have changed again and it's meant to be January 2017. It drove me up the wall, disgusted, infuriated and fraustrated with Reno's shear incompetence and Poor Service. Feel like my intelligence has been insulted. Will l ever own a Reno after this one, will l ever refer a friend or family to Reno?? Damn hell NO, unless l've smoked something or gone boncus. No cooked story or explanation will get me to change to mind, it's been a pathetic service experience on 2 attempts and boy oh boy - Reno is now making too much money and l think they can do without my hard earned Cash. You've simply kicked out one of your clients on your own and surely your competitors who've been wooing me for a while will be smiling to their bank - l always get better service for my 2nd car and surely l can get a Similar car there with service that makes me feel respected, cherished and wanted. Not this crack for a service that l've paid and not allowed to use it or access it twice in a row over simple internal competence? Disgusted and fraustrated, Ron</p>