Poor customer service from Renault Tokai

I called 4 times before being able to make a booking to service my car. Each time there was nobody available to take the booking with a different excuse as to why. They confirmed they would call back but not once did someone phone me back. On my 5th attempt I managed to get through to someone who could assist me although they were not helpful at all. The booking and car drop-off process is highly unprofessional and an embarrassment to the Renault brand. This branch no longer offers a pick up service - how am I supposed to collect my car?<br> <br> I wasn't the only person who felt this way. All 6 people who arrived before me to book their cars in had the same terrible experience and were complaining about it. <br> <br> To be fair - the service manager was pleasant however after such a terrible experience trying to just get my car booked for a service I will not be returning back to this branch to service my vehicle. Highly disappointing from a brand that worked hard to improve their service reputation in this country. It looks like things are going back to what they were.