Poor Customer Service

Good Day

I drive a Renault Clio 4 Expression 2014. I had the worst experience at the following service centre's Stikland and Paarden Eiland, Western Cape, South Africa. I serviced my car at Stikland on the 13th September 2018 and requested them to service my car and also check why I get an error code "keycard unregconized" and why my car makes a rattling sound. I was not informed during the cause of the day what or when my car will be ready for collection. I called at 3.30pm and was told that they still working on my car, by 4.45pm they called to say that I can collect my car. When I got there i was told that I need to book my car in again because they didnt get a chance due to a shortage of staff.

I then took my car in to the Renault Paarden Eiland for them to check out the error on the 25 September 2018. The service adviser Bernard also didnt call me during the day which is pathetic as I received the same service at the Stikland branch. Anyways I was told by Bernard that my keycard need to be replaced and the key needs to be ordered from France and it will take 21 days to get here and I will have to pay +/- R3800 for the keycard. As I have extended warranty I requested that he needs to put in the claim on the 2 October 2018, to date I have not received any feedback. Should the keycard not be covered under factory warranty as it expires only October 2019. This is truly pathetic service and I am very dissapointed that all your branches offer the same poor service. I do not want to pay the keycard amount as this is a service that Renault offered in the first place and now your company has misled me with this information. Feedback needed URGENTLY!