JJvR
Janus Janse van Rensburg

1 reviews | Active since Apr 2015

25 Apr 2015, 12:36

Poor Customer Service

I own a Renault Megane RS265 Red Bull edition, only 20 of the RB7's entered SA. A week ago the fuel gauge started to give problems and simulated a rev counter. Took it to Renault Menlyn and they advised me that the fuel pump was broken, I guess fuel sender unit and pump inside the tank is one unit thus the whole assembly needs to be replaced...3weeks without my car and that was shared with me on Thursday 23rd.<br> <br> Now I have no transport and it is long weekend, I had to cancel my one week holiday as the dealer don't give out courtesy vehicles and Renault SA won't give me a vehicle until they've determined that the part can be claimed on Warranty...<br> <br> Total disregard for my inconvenience and they all go have a nice long weekend...I guess my relationship with Renault is done...you can start making arrangement to buy my car from me...I am done with you...can't complain about service as there is none....<br> <br> Not the first time even, previously had poor service from Wonderwater dealer earlier this year and lodged 2 complaints with you and nobody even came back to me...

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