Poor communication and total lack of customer care

I undertook to assist a friend who has just endured the worst family tragedy imaginable with an issue on her Renault scenic III.<br> The vehicle was precisely 21 days out of warranty when the drivers door electric lock failed. We booked the vehicle into Renault Tokai and I was assured by both the financial manager and the dealer principle that they would apply for assistance from Renault SA seeing as the warranty had just expired. The lock was expensive and I had to pay R3438.71 for the repair. I was first told that the person authorizing the payment was in hospital and that it would be action ed once he returned. Needless to say I had to phone repeatedly and I have now just been told that Renault SA have refused to honor the repayment. <br> Well done Renault. Just another reason ( if any is needed) why your brand is to be avoided like the plague. Appalling service and disinterest.