POOR BRAKES,POOR QUALITY-RENAULT CLIO 2015

Item: Renault South Africa
Rating: 1
Author: Tiffany A

I am completely unhappy with the service I've been receiving as this is now the 2nd time in a space of 14 months.We received our brand new car in October 2015. Within a few weeks of driving our new car I experienced a delay when braking (which was very strange-as this is a NEW car).When the vehicle is in second gear as well it loses power.We then received a letter in the mail from Renault in February 2016 stating that there was a batch of Renault Clio’s that had defective bolts on the brakes. We then immediately booked it in at Renault and they would not check it as they advised us that this was done before the car was sold to us. The brakes still gave us the same issue after we left but because we trusted Renault we decided to wait and monitor how things go. June/July 2016 the brakes became worse and we booked in the car AGAIN. They told us that the brakes were warped.....brakes that were 'supposedly' BRAND NEW were warped-really???? Nevertheless, we decided to pay the cost and have or brakes replaced. SINCE then, we have not been on any long distance trips or anything and now 6 months after the replacement, our brakes are ONCE AGAIN the issue????This is ridiculous! It is either the quality of the brakes your technicians at Renault are using is of poor quality. We at our 30 000Kms service This was escalated to Renault on Friday 13th of January 2017 and this morning we were emailed by Brett Pyle regading our case-ALL he did was call Roodepoort Multifranchise and confirm what we were ALREADY advised-WARE AND TARE!This is pathetic....We need to change our brakes after 7months????????? and he totally disregarded my concerns about the letter we received from Renault after 3months of having the car-advising that there was an issue with the bolts on the brakes or the disks.... There is a BIGGER ISSUE here than just 'normal' ware and tare and I will not pay another R2500 for BRAKES . This needs to be resolved within this week as the safety of myself and my family depends on it.

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