Pathetic Service to Claim for Insurance After being involved in an Accident

I was involved in a car accident on the 30th July 2020. When i bought my car in January i was told it has one year insurance. I have been calling that insurance with no help for weeks now every time i call them they will keep transferring me to different people that i cant get hold of and when they are transferring me they don't even tell me that they are transferring me. Today i tried again some rude lady from reception or switch board transferred me to Steven and this Steven guy told me he doesnt know why they are transferring me to him he just says hold and also transfer me and i have know idea where is is transferring me until i just hear options to choose and i help for the operator , some guy answered and i told him i wanna report my car was in an accident i wanna it to be fixed by the insurance this guy said he will transfer me to Busi i never got hold of Busi afer three hours again i called the same rude late i asked her to put me through to Busi she was so rude and said they do not have a Busi working for them why am i calling if i know Busi doesn't work there. How on earth will i know Busi i was told she will call me back and I'm being told she doesn't work there. I had to explain again and she transferred me to Steven again, steven said the same thing as before and transferred me without informing me, I waited for the operator the same guy answered and Transferred me to this Busi again she answered and I'm informing her i am waiting for a call from her. I advise her my issue and she says i must take her email address and request a form from her but i am already speaking to her on the phone after the hustle of getting through to them i have no idea why she couldn't ask for my email and email me that claim form. She was giving me her email address and i told her i cannot make out what she was saying she must spell the letters to me it was like she didn't know her own email and dropped the call on me. How am i suppose to claim with this kind of services that is ridiculous and *********** like this. I regret buying this car because not i cannot get the services from your insurance people. Its pathetic. When i bought my car from Alberton the service i got was very good now i have to go through this bull.