Pathetic Service Renault The Glen

What a pathetic service I got from Renault The Glen, I brought the car for a 120000km service and I report a faulty issue that the car has, Brought the car 11th of November they called to state what the problem was and I have to buy a part once I’ve done that they installed the part and called me again asking for the car to be collected the following day as they need to more tests. 12 November I collect the car at 5pm so literally they had two full days with the car, to my surprise when I collect the car the service light was still one but it’s from service. I returned to switch it off while driving back home an engine failure sign lights and I get a shock of my life that after purchasing the part they said the problem is based on it’s still not resolve.13 November Friday I call and report the car and arrive at 8am to drop it again the lady that was assisting me from the initial day Gladness is the name of the woman approaches me with no remorse what so ever she just says “I heard the engine light is back on, I will book the car” I state to her that this brings a lot of trust issues as yesterday while collecting the car the service light was still on and her response was oh I will book the car. No sorry or anything. I get a call from Gladness at 3pm asking that the car should sleep over for the weekend so it can be viewed and observed to establish the problem. I agree to that. 16November 2020 I get a call from Gladness saying they need to stripe the engine and that I alone will cost R9000.00 and there’s more to that amount as they will be parts that will be purchased. This came as a surprise as from the beginning they said the problem was the thermoStart which I purchased and paid R6000 including the service. Again there’s no sorry or anything she’s just addressing what needs are required from me. I go collect my unresolved car on Wednesday 18th and my husband get to talk to the technician by the name of Vusi to our surprise the technician says that the car didn’t come for service only for the faulty error on the engine. Which answers to why they didn’t tick all the things they got to do on the service book. Which means I paid for the service fee for nothing and again states that the car was never test driven as the engine light still beeps at 3km. The service I got was pathetic and I truly feel I was ****med money as he mistakenly mentioned that the car was never brought for service.