Pathetic service from renault roodepoort/princess crossing and renault sa

This is pathetic company, if you want bad stinking service buy a car from them particularly renault Roodepoort and their head office is a joke! They took my car in on the 18th November 2020 and had to be the one doing courtesy calls finding out what is happening with my car....on the 20th November 2020 I called their escalation department and spoke to steven their"escalation person" and i gave him the back ground history i have with the 2018 renault duster i bought in June 2018 and he was "suppose" to come back to me but to this day NOTHING......I'm stranded with no car yet i have to pay for it while they have have it parked at renault roodepoort/princess crossing. Im so fed up with them they can keep that stupid "new second hand car" they sold me and I'm the more than happy for the bank to come or rather go to them and repossess it from them cause i will not be paying for a car I don't have since they're chose to be the "owners" of it. On the 23 November 2020 i called renault sa AGAIN and they just answer their phones and play you music..... I then called the *** number finally got through the reception lady Phumzile whom i asked to call me back and she did but she tried putting my call to thos steven guy in vain as he said i should have been arranged a courtesy car by renault roodepoort/ princess crossing and the next thing i know call was cut off.....this is my second complain but clearly they just don't care.