JM
Jaco M

1 reviews | Active since Oct 2017

11 Oct 2017, 12:11

Pathetic Service from Renault Fountains

I bought a second hand Nissan Navara from Renault fountains about a month and half ago. There was a couple of issues with the bakkie which I asked to be fixed. I took the bakkie in so they can fix the issues. Firstly they said 2 to 3 days for everything to be done. 2 weeks later I received my bakkie back. No one contacted me to keep me up to date or to inform me that the bakkie is going to be there for longer or to keep me up to date. I was the one that had to phone them the whole time. Then 3 weeks ago I informed them that Nissan told me the clutch is on it's way to pack up. They said I must bring it in again. So 2 weeks ago I took my bakkie in for the clutch. It was a Tuesday morning and told me that the bakkie will be ready the Thursday. Again no one contacted me to give me an update or to inform me that the bakkie will not be ready as promised. I had to contact them on that Thursday morning to confirm that I am getting back my bakkie that day and just so they can tell me sorry they had the wrong parts ordered. Today 2 weeks later they still don't have the correct part. Everytime they say that they will phone me back, nothing happens. This is the worst service I have ever had. I will never refer someone to Renault fountains!! I will advise everyone to stay away!!!

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