MJ
Matt J

1 reviews | Active since Jan 2015

30 Jan 2015, 15:44

Pathetic Service at Renault

My Megan is at this branch for repairs. For the last 4 months I have struggled to get Divan to call me back he even claimed that my cars computer box was faulty then he said the wiring was damaged and this after a struggle of 2 weeks to get hold of someone at this branch. We had to drive to the premises and then they promised to look at the problem and get back to me that was November. <br> Renault your after sales service is the worst I have ever experienced from any car dealer. <br> <br> You don't seem to have the ability to com back to customers or give any after sales service. Seems like you only employ people in the workshop that can invoice but NO WORK gets done. Pathetic.

0
Replies (1)
Renault South Africa
Renault South Africa's reply05 Feb 2015, 11:06
Official
Hello MattiePattie,

We acknowledge your complaint and would like to advise as follows:

We have forwarded your complaint to the Dealer Principal and requested he assist further.

We apologise for the inconvenience caused and assure you a response.

Regards,

Renault RSA