Pathetic service and stock of spare parts at Renault South Africa

When I was looking to buy a new car about 5 years ago at Renault, I was worried about the constant problem with available Renault's spare parts in South Africa. However, Jana Pupillo (at that time finance manager but no longer at the Edenvale branch) persuaded me to buy Renault Capture. She assured me that Renault did not have any longer issues with spare parts in South Africa. Unfortunately, last week the rim of my vehicle was damaged, and I contacted Renault to buy a spare wheel. Last week Tuesday (12 of April), I spoke with an employee at the Edenvale branch and gave all my details. After consulting with his manager, he told me that the rim price is R 5600 and he would send me a quotation by email, and I have to send him proof of payment. However, as I had not received an email from Renault's employee even after one week, I contacted them again today, and ****r told me they had one rim at the Wearhouse. I asked to make an EFT payment, and ****r advised me that it would be better and more efficient to come to shop and pay for the rim at the shop, and I would have a rim on Thursday. Unfortunately, when I arrived at the shop to pay for the rim, they told me that they did not have a stock of the rim and that I had to wait for 21 working days for the rim as Renault in South Africa does not have any spare rim. It is unacceptable that in South Africa, with lots of potholes on the road and many Renault Capture on the SA's road, Renault SA does not have a spare rim in the warehouse, and the waiting period is 21 working days. In addition, please note that the spare wheel for Renault capture is not the standard wheel size. It is a small biscuit wheel only for temporary use, not for driving a car for more than one month while I have to wait for a new wheel.