Pathetic service

Utterly Patethic service I have reported to Renault SA , Renault Bronkhorstspruit & Renault Witbank that my brand new car I bought from Witbank had dents and scratches under the roof racks ( that had to be re-installed within the first 12 Months of purchase under warranty) I specified that they should tell me who was at fault and that I wanted the damage repaired as I bought a brand new car. After a month and many emails I had to phone everyone to get a responce. I had to phone Witbank branch 3 x on one day so they could view the car before deciding ( i was residing in Bronkhorstspruit at the time) after they viewed the car on the Friday made promises to contact me on the Monday .. guess what its been 2 months already an no one has contacted me yet .. and if this is how they start the service ... how will it end? Not even Renault SA contacted me to follow up on the claim. I am so disappointed in the service I received I don't even wane drive a Renault anymore and will definitely not be recommending any one to buy a Renault because of the very poor service.