Pathetic service

I just visited the Wonderwaters branch to look at the Renault Capture as I am in the market to by a new car. Originally I wanted to buy a Hyundai but my sister convinced me to try a Renault and because the customer service at this branch was excellent.

My wife and I arrived at the shop 12h00 (they close at 12h30) more than enough time for me to quickly have a look at the car. We were greeted by this arrogant ''Ali Modungwa''

I asked him that I want to see the Renault Capture and he instantly started to treet us as if we were children that escaped from home.

As a sales person you would expect that he will go out of his way to sell a car to you but this man was clearly more interested in going home in half an hour.

We suggested that we complete the application form at home and send it through and he then said no we can do it there now...I explicitly asked him should I combine my expenses with my wife's as the form states ''household expenses'' and he answered yes because we were going to apply together. After we wasted time to complete the application form he told us that we should not include combined loan repayments or other expenses as this would affect the outcome of the application. This resulted in us scratching that form as if there is no tomorrow, I obviously lost my **** because why the hell did I go through the effort to ask in the first place? How can you combine your income in the section above but only account for individual expenses below?????

He clearly has no idea how customer service works!!!

I want confirmation that all my personal details has been deleted from this guy's computer as I mailed everything to him on the spot.

I really, really like the Renault Capture, but due to this experience I will stick with my preferred choice and rather visit a Hyundai branch.