Pathetic Service

To whom it may concern,

I am utterly disgusted in the service received at Renault Woodmead today. My vehicle was booked in for a service today - the vehicle arrived at Renault Woodmead at 07h30 in the morning (by my sister) it is now 17h00 and my vehicle is standing at the dealership, when I called, the phone just rang - I called a staff member by the name of Peter on his cell phone, asking to speak to Steven - to my surprise, They are having their Christmas party while my sister is awaiting for the driver and me awaiting her, In the rain while I was told from 16h00 to 16h30 the vehicle will be ready.

No customer service, no urgency, you do not give a damn about your clients!! - the driver was only arranged when I spoke to Steven in the Service department and that was at 16h55

I am really disappointed and will never ever go there ever again nor will I recommend your services to anybody