1 reviews | Active since Nov 2023
Pathetic Renault warranty
Renault SA is a selfish, non caring organisation that has a warranty which needs to be reviewed.
I have a Renault Kiger 1.0 Zen Turbo and took the car in to Bidvest Mccarthy for its 2nd service. In addition, there was a noise coming from the right rear door which I brought to the service managers attention to repair as the car is under warranty.
But, after the service was done and when I fetched the car, I was told to take the car to a panel beater and get a report.
I was informed that the door is damaged where the clutch strap fits. Apparently the panel beater can weld a plate there.
The panel beater was surprised why Renault sent me there, as the warranty ought to cover the door.
As the only driver, I have not been in an accident, not did I forcibly open the affected door. The pmburg Renault service manager said it could have been some strong winds or someone leant against the door.
I assume its a factory fault, though Now, Renault SA refuses to resolve the matter, although they said they are sorry that I'm having this problem, promised to escalate the matter, but now want me to claim ftom my car insurance company.
How pathetic and stingy can Renault SA be...
I regret having purchased a Renault and will encourage others not to. Renault really sucks....
After seeing my complaint, Sifiso from head office phones me to listen to my side of the story.
I'm advised to take pictures of the affected door together with a video of the door open8ng and send to Renault.
I was advised to return to Renault Mccarthy Pmb for them to do a diagnostic report.
Renault keeps my car for some 2 and a half hours.
I'm asked to upload a quote from a panel beater, which I duly did.
Then, I'm informed that my claim is declined.
Reason: excessive use of force on my part in opening the door.
I'm still trying to fathom how I got the strength to do this, as I'm.a gentle car owner.
Renault got scared when the panel beater quote was looked at.
I regret having bought a Renault and caution others that Renault has a suspect car warranty that allows them to get away with.
Renault does not care for its customers.
I'm sure Peugeot, Nissan, Ford, etc are companies that care and out customers first.
Not Renault.
Never again will I ever support Renault or encourage others to get one.
Once bitten, twice shy.
Renault SA...you SUCK....
After seeing my complaint, Sifiso from head office phones me to listen to my side of the story.
I'm advised to take pictures of the affected door together with a video of the door open8ng and send to Renault.
I was advised to return to Renault Mccarthy Pmb for them to do a diagnostic report.
Renault keeps my car for some 2 and a half hours.
I'm asked to upload a quote from a panel beater, which I duly did.
Then, I'm informed that my claim is declined.
Reason: excessive use of force on my part in opening the door.
I'm still trying to fathom how I got the strength to do this, as I'm.a gentle car owner.
Renault got scared when the panel beater quote was looked at.
I regret having bought a Renault and caution others that Renault has a suspect car warranty that allows them to get away with.
Renault does not care for its customers.
I'm sure Peugeot, Nissan, Ford, etc are companies that care and out customers first.
Not Renault.
Never again will I ever support Renault or encourage others to get one.
Once bitten, twice shy.
Renault SA...you SUCK....