Pathetic

<p>I bought a brand new Renault Megane about 2 weeks ago. Since day one there was something wrong with the vehicle and took it back to the dealer on day 2 to check it out. I had to go back the following day because no one could assist me. When I took it back the following day I was told that it is something minor and that I have to make an appointment for someone to have a look and fix it. I only got an appointment a week later... As they went through the problem they found out that it was a major issue. Though the car is brand new I told them that I want a new one because this spesific car was not correct since day one. It is day 5 now and after a lot of e-mails from my side the car is still with them and nothing has been done regarding the situation. I haven't received any communication from them other than the fact that they are escalating the issue! I have tried to get hold of Renault SA and requested of them to contact me urgently but haven't heard anything! </p>