Not interested, ignorance

I went to Renault Centurion during my lunch break to make a booking for my Renault to be diagnosed for a difficulty in starting in the morning. The booking lady let me sit and wait for a consultant who I could explain my problem to. She told the consultant about me and he was looking at me, but instead of assisting me he sit at his table, chatting to a lady and a colleague. I could follow the whole conversation which was not work related. The same consultant left and came back with a cold drink and continue there nice chat, noticing I am waiting and need to go back to work. After twenty five minutes the lady left and the consultant who was aware of me also walk out of the building when the booking lady called him back to assist me. My time was wasted, no interest of customer care were shown and Renault Centurion will never see me again. Renault Menlyn was totally the opposite, immediate friendly service, assistance and communicating. I will go the extra mile and rather make use of Renault Menlyn in the future. To the Indian guy at reception Renault Menlyn, you are great, thank you.