Not entirely happy with the service provided

Item: Renault South Africa
Rating: 2
Author: Jacqui T

Make: Renault Scenic Model: Scenic 11 2.0 16V Receipt No: ML ********** 5 On the 19th January my car was towered to Renault Wood mead due to clutch issues. Upon diagnosis the Renault consultant called to inform me that the issue was to do with the clutch itself this affected the flywheel and since this car was due for service, I instructed to do the service as well at a cost of R36 500.50. Since I was desperate for the car I gave them a go ahead to replace the parts and do the minor service. I’m happy that they managed to replace the clutch, flywheel and did the minor service at the same time. I have paid them in full an amount of R36 550.50, however, when I started the car, there was a warning sign on the dashboard (FAULT WITH PARKING BRAKES). I brought this concern to their attention (Renault Service advisor). The Renault service advisor drove the car and saw the warning sign on the dashboard himself. He said it could be the guy who was washing the car who might not have known the automation of the brakes. He was probably fig ling with the brakes as the electrical engineer checked it and took it for a drive prior to washing it. He took back the car to be inspected again. When I was given the car THE SAME PROBLEM REFLECTED ON THE DASHBOARD. I was instructed to take the car home and monitor it, also bring it back the following day. I brought the car back to Renault Wood mead to be checked. The car was put onto the machine and the service advisor came back to notify me that the warning sign has cleared but I need to monitor it. Before I got home the same WARNING SIGN came up once again, this is now happening every morning when I start or stop the car. The WARNING SIGN has NEVER come up before while I was driving the car. ONLY when I took it to Renault it started with this error massage. Could I request that someone is assigned to this and make sure that this error massage does not come up again? NOT when I did the service. The reason Im giving Renault poor service is that I expected the car to be in good conditions. Right now its not in good condition I will await your response

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