SG
Symone G

1 reviews | Active since Nov 2022

09 Nov 2022, 12:11

NO TO RENAULT SOUTH AFRICA AND RENAULT EAST RAND

Absolutely horrific service from Renault East Rand and Renault South Africa. Purchased a Renault Kiger 1.0 Intens took delivery of the vehicle on 29/10/2022 upon taking delivery of the vehicle I noticed a noise coming from the wheel but assumed it was normal as I hadn't test driven the car prior to purchase. The noise got significantly worse and then I noticed the wheel disc's were completely rusted. I took it back to the dealer on 02/11/2022 only for them to say they put some anti rust spray and "fixed" my brakes. It's a damn new vehicle of 3 days old. How can they be fixing my brakes???? I asked the dealership to revserse my sale as i do not think I purchased a quality product. The Dealer Principal indicated he didn't have authority to do so and that I should contact Renault South Africa. The Regional Manager at Renault South Africa said they can't do a reversal but they have authorized the dealer to replace the brakes at no extra cost to me??? Lol after 3 days they are replacing my brakes... But I thought they said they "fixed" the issue??? The Ombudsman is dealing with my case... I hope consumers see that dealers are for themselves. No consideration to the consumer after spending 360 000 on a vehicle. Hard earned money and now to be forced to drive a sub par quality product. They call u 10 times a day when they want to make a sale yet when u have problems everyone is quiet.

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