No spare key since 2014

i launched a complaint a year ago about the spare key which i have been waiting for, for almost 6 months.<br> since nothing was done about it, on the 11/01/2016 i went to the dealer at east rand and he instructed me to contact Hyundai Bryanston for a quote and all the necessary procedures needed to get the key.<br> i did as instructed and Hyundai sent a quote asked for a down payment. its almost a month now i'm still waiting for payment feedback from Shaun Selzer (Salesman) who was also included in this emails.<br> <br> i would appreciate it if this could be forwarded to someone who cares about customer service, this is my second complaint on the same issue.<br> <br> the respond i want from Renault now is the phone call from Hyundai that ii should bring my car for coding.<br> i bought my car 2014 and its 2015 now.<br> <br> i even launched a complaint on the Renault customer care website. they've never even bothered themselves to find out if the issue was resolved.<br> <br> my advice to other consumers out there is not to even think of buying anything from Renault.<br> i regret the day i went to buy a car at Renault, worst service ever.