No Spare Key, no Petrol & "No service"

<p>Good Day,</p> <p> </p> <p>I am the owner of a 2017 Renault Captur Dynamique.</p> <p> </p> <p>I Purchased the car with just under 15 000 km on the clock in June 2017.</p> <p>While purchasing this car it was promised to me that my car will be taken for its due 15 000 km service and to repair some dents in the rear left door and some deep scratches on the rear bumber.</p> <p> </p> <p>I had to make calls and follow up emails before finaly getting assistance in the form of a rental that was delivered to my home, i then thought this would be the end of Renault's bad service and my **** licking.</p> <p> </p> <p>The next morning while on my way to work i entered the rental and realized it had no petrol with no indication of how far i can drive, i then called Renault Northcliff to which i still today have no real reply as to why i received an ampty rental when i gave them my alsmost full renault Captur.</p> <p> Once again after numerous calls and emails i was not **** aware of how long i will have to ride this rental while my car is being repaired, i then proceeded to put in R 400 towards petrol of my own money to ensure that i can get to work and back.</p> <p> </p> <p>I eventually had to pick up my repaired car and my R 400.</p> <p>After all that i have been through i was made aware that i still will not be receiving my spare key.</p> <p> </p> <p>I raised my frustration by mentioning that my first installment is almost due on the car but yet "No Spare Key"</p> <p>Can someone please help? I have never seen such ********** service in my life.</p> <p>I will never refer any of my friends, work colleagues or family members to purchase a Renault if this is the way a customer is treated.</p> <p>My Second installment is on its way!</p> <p> </p> <p>Please can i get my spare key?</p> <p>Please can i get some kind of service????</p> <p> </p> <p>Regards,</p> <p>A vey concerned cutomer </p>