no parts

I am very disappointed with Renualt as I have a Renault kwid 2017 that was involved in an accident and still no parts can be found for my vehicle. how does one pay for a vehicle that they don't have and also don't have parts for, is it even possible to be offering people a vehicle that have no available parts should a person encounter an accident ... so it's December I need a vehicle no more then ever and I don't have one. I have been contacting Renault Randburg where I initially purchased the vehicle and they fail to come back to me. this situation is very stressful and I need them to ensure that I have a vehicle available to me until they fix they parts issues. I the client shouldn't be inconvenienced because they fail to ensure they suppliers are providing accordingly... how hard can it be to replace a bonnet like really now.