YP
Yolan P

1 reviews | Active since Nov 2015

04 Nov 2015, 11:32

NO FEEDBACK ON COMPLAINT LODGED WITH RENAULT SA

SENT MY VEHICLE IN TO RENAULT PINETOWN ON 28 NOVEMBER 2014 AND THE VEHICLE WAS ONLY RETURNED TO ME ON 08 MAY 2015 .REPAIRS INCOMPLETE AND THE VEHICLE RETURNED TO ME IN WORSE CONDITION.I COMPLAINED ON SEVERAL OCCASIONS TO RENAULT PINETOWN AND THEY NEVER RESPONDED.VEHICLE BROKE DOWN LAST MONDAY (26/10/2015) AND UPON INVESTIGATION BY RENAULT BRYANSTON IT TURNS OUT THAT RENAULT PINETOWN DIDN'T PUT BACK A BOLT THAT CAUSED FURTHER DAMAGES TO THE VEHICLE.I COMPLAINED TO RENAULT SA CUSTOMER CARE VIA TELEPHONE AND EMAIL (5 TIMES) SINCE THE 28TH OF OCTOBER AND NO ONE HAS CONTACTED ME DESPITE EMPHASISING THAT I AM WITHOUT A VEHICLE.THEY HAVE ALL READ MY MAILS AND HAVE REFUSED TO RESPOND WITH AN SLA OR TURN AROUND TIME AND RENAULT PINETOWN REFUSE TO PROVIDE ME WITH A COURTESY VEHICLE WHILST THE PARTS ARE ON BACK ORDER FROM FRANCE EVEN THOUGH THIS WAS THEIR FAULT.RENAULT SOUTH AFRICA HAVE A DONT CARE ATTITUDE.TO DATE NO ONE HAS CALLED ME OR RESPONDED.THIS IS THE LAST RENAULT I WILL EVER OWN!

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