No feedback and bad attitude

Clio in for service Tues 17/02<br> I ask check boot lock. When fetch car mechanic say replaced boot lock but remove again as had no permission to replace. Said cost R950 and could do quickly if I wait. I ask Rolanda why no one call me. She said saw I replaced lock before so want ask manager if can give discount. I thought that nice she said call me in 2 days, heard nothing. On Mon I call she said manager in hospital & back Wed, heard nothing. I got call to rate service I explain they say will check, heard nothing. Yesterday I call & today I get aggressive & rude call from Rolanda: \you call & complain your car been in workshop for 5 weeks"huh? I say"