JK
Juanita K
1 reviews | Active since Feb 2015
16 Feb 2015, 07:28
No Delivery on parts ordered 3 weeks ago
The panel beaters that are assigned to fix the accident damages on my Renault sandero, ordered the parts needed from Renault Clearwater 3 weeks ago. We still have not received these parts, and no one can give us an indication on when we can expect to have it. I even spoke to Reggie at the call centre, without any luck, and he don't phone back at all to give an update on what's happening. I only have a rental car for two weeks, cause that was how long it would have taken to fix the car if all the parts were here.
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Renault South Africa's replyOfficial
16 Feb 2015, 14:33Hello JKruger67,
We acknowledge your complaint and would like to respond as follows:
We will follow up with the dealership on the Parts and Order Numbers and investigate further with the Head Office Parts Department and respond to you our findings.
We thank you for your patience and assure you feedback.
Regards,
Renault RSA
We acknowledge your complaint and would like to respond as follows:
We will follow up with the dealership on the Parts and Order Numbers and investigate further with the Head Office Parts Department and respond to you our findings.
We thank you for your patience and assure you feedback.
Regards,
Renault RSA
Renault South Africa's reply16 Feb 2015, 14:33
Official
Hello JKruger67,
We acknowledge your complaint and would like to respond as follows:
We will follow up with the dealership on the Parts and Order Numbers and investigate further with the Head Office Parts Department and respond to you our findings.
We thank you for your patience and assure you feedback.
Regards,
Renault RSA
We acknowledge your complaint and would like to respond as follows:
We will follow up with the dealership on the Parts and Order Numbers and investigate further with the Head Office Parts Department and respond to you our findings.
We thank you for your patience and assure you feedback.
Regards,
Renault RSA