NO CUSTOMER SERVICE until TOLD that I am reporting on Hello Peter!!!!!!!!

Below is the email that I have sent to the Escalation Manager {Lebo More} on 24 October 2019... with a follow-up today, 31 October 2019 and only then was contacted because I said that I am reporting this on Hello Peter. I was also told that I will be contacted by Clearwater, which is now once again an hour later... still NO PHONE CALL!!!

The actual email sent on 24 Oct 2019... I have taken my vehicle for a service at Clearwater Renault on 15 October 2019 already and advised them of a noise that is in the front left.

They came back to advise that it is the clutch and needs to be referred to Renault SA for feedback and that I will be advised of the outcome by THURSDAY, 17 October 2019, which is NOW a week later and still no reply!!!!!

I also logged a complaint / query on the Customer care site ~ http://www.renault.co.za/contact/customercare.html on Wednesday, 16 October 2019 @ 07h56 WITH NO RESPONSE TO DATE!!!!!!!!!!!!!!!!!!!!!!!!

What is the use of logging ANYTHING on the site if NOBODY is going to attend to it!

It is NOT my responsibility to keep on FOLLOWING UP with everybody regarding this. If that is HOW CUSTOMERS are treated, I’m sorry to say you have no idea what that is.

Just to put more petrol on the fire…. When I was contacted by an agent of the Customer Care area to inquire about the SERVICE I received when my vehicle was serviced I also advised the agent of exactly what is wrong and that I have raised the issue and was told & assured by her that she will make a NOTE of this issue and get SOMEBODY to contact me. NEEDLESS to say… That also has NOT happened!!!!!!!!

I NOW NEED YOUR URGENT ATTENTION AND PROMPT REPLY REGARDING THIS ISSUE AND THAT THIS IS RESOLVED TODAY!!!!!!!!!!!!!!!!!!!!!!

You can look up everything that has transpired by using my VIN {******x} which I provided in my online Customer CASE on your webpage.