new renault kadjar

I purchased a brand new Renault Kadjar in December 2017. The vehicle is very nice to drive but i had a problem with the fan in the engine and air con. I asked the sales person to collect the car and have a look at the problem.

They came back to me telling me the fan is damaged and it will take AT LEAST 21 working days to get the car fixed. I then called the customer care and asked them to try sort out the problem. I feel I should not have to deal with a new car having issues so early on. I would like my car replaced or repaired as soon as possible even if this entails them to fly the part into South Africa.

I sold an older vehicle so i would not have issues and i have more issues with the brand new one. Now I am paying for a new car I cant even drive. Renault never come back to me so I presume it is not a serious matter to them. Until now the service was decent but that seems to have changed as soon as I started having problems...