My spare key after 13 months

This is actually beyond me and it is quite disgusting to say the least. Anyway , I would like to enquire about when I can be expected to receive the spare key to a car that i bought just over a year ago. It's ridiculous to the point where the sales agent who sold me the car has even left the dealership without me receiving my spare key. I think this is my third encounter of poor service from Renault. Can you guys please just give me a spare key and I promise never to bother you again. Damn