MOTUS RENAULT EAST RAND BAD SERVICE

Good Day

bought a car from the a year and a half ago the car was brand new. the car did not even go for the 1st service and the engine light came on took the car back to them and it was sorted.

Fast forward a year and a half later . started the car in the moring drove to pic n pay . i was in pic n pay for 5 min got back to the car the car did not want to start. called renault services to come and tow the car.

this happend on saterday on monday morning i phoned them the receptionist said i must phone at 9 and not at 8. phoned them on 9 to asked if my car was dropped off there on saterday i did not get a notification nothing stating the car was dropped at renault east rand. i phoned at 11 they told me they are busy with diagnostics on the car. at 15:00 phone again and they just told me the same.

the next day i phoned again and they told me again the same story. the lady told me she was going to phone me back never happend.

Wednesday the same story they are busy with diagnostics. wednesday afternoon i had enough and phoned the manager. he told me that i left the lights on of the car. i told him impossible as i started the car to drive to pic n pay. then he changed his story stating now it was the tracking unit .

the service lady phone me back saying i must pay R2500 for a new battery i told her that there is a warranty she told me there was not. I spoke with the manager again he told me there is no warranty . i told him yes there was then he said he will check. how does he know if there is no warranty if he did not even check. The manager said that he could not check to see if there is a warranty because i have not claim ed it before.

then i got a call back stating there was a warranty and they will now try and claim for it. i receieved a call again stating they will only cover R1000 and i have to cover the rest.

I went to the dealer to collect the car did not give me a report stating what was the actual issue of the car just told me to will it be cash or card.When i receievd the invoice on the top it shows kiger ( that is correct) and the decription it shows battery tiber ( thats not my car)

i got my car and see it was washed and was happy i got it back. when i opend the boot the boot was not cleaned and the tools of the car that was used to tow the car was just thrown into the boot with the grease marks still on the parts.

the car only has 23000 km on it and this is the second time it has been back at the dealer for repairs.

Last thing the manager also told me that sometimes when they load cars off the truck the batery's already needs to be replaced.

Motus renault east rand is utter useless and would not suggest anyone to go there they just don not give a ****

they just assumed i will pay the amount in full and did not even check if there was a warranty