Love the Car hate the service

I have been stuck without my vehicle for nearly 2 weeks now. ( today is 27 May 2021 ) 1) The first feedback from Celeste was 3 days depending on part location. 2) Then Friday (work day 4) or Monday (work day 5) - part is being transported from JHB. 3) That Monday no incoming calls to let us know anymore (I call). No one answers. My wife calls a few minutes later and the response is Celeste is Sick. Someone advises us that they ordered the wrong part and already submitted back to JHB for the correct part. 2 to 3 days... 4) Work Day 6, called to check in Celeste does not have knowledge of the previous part issue or timeline. (she will see if they can jippo a temp solution) WHAT? 5) Work day 7, no calls incoming - no one answers either. Monica redirects the call to the manager that then answers and after a second hangs up the call! 6) End of week 2 and I am tired of calling in and willing to walk over and demand better service - I like the car - the reason I bought another Renault but I don't have to deal with bad service, c'mon Renault do better! what happened to confidence aka confiance?