1 reviews | Active since Apr 2018
Lock tampering
Good day I purchased a brand new Renault Duster Last year September and have up until now been exceptionally happy with the vehicle. I recently moved to Nelspruit, South Africa this year. Within the first month of my arrival in January 2018 the front door lock was tampered with and removed so that entry was gained into my vehicle and bags were ******. After opening up a case and fixing the lock at my own expense the same thing happened again at the beginning of April 2018. This was at a different location and no items were visible in the vehicle at the time. Once again the lock of the front door was easily removed and left hanging out of the door in a short period of time and access was gained into my vehicle. Within two days before I even had a chance to replace the lock, the front passenger seat lock was also tampered with and access was gained into the vehicle and the lock from the front seat which was sitting in the car awaiting repair was ******. Furiously I once again went to a Renault approved panel-beaters and on discussion with the company they said this was a common problem with the Renault and Nissan vehicles and they were fixing up to 2-3 vehicles a week with lock tampering.
I am sure others have complained about this before so am just wondering what action will be taken to resolve this issue. I don't understand why the new 2017 models are still being made with the manual lock being placed directly in the door or why a manual lock is even needed in the latest models. I have been very happy with the car otherwise but will not be recommending this vehicle to any prospective buyers until this security flaw is dealt with. I was also surprised to find that the vehicle is not fitted with an alarm which seems should be standard especially as the car's security is sub-par. This has been a very costly incident for me and I would appreciate a response from Renault as to how they plan to rectify this situation and prevent further incidents from happening as you will be loosing a lot of customers if this is not dealt with, especially in South Africa where vehicle theft is so high.
Regards Dr BA Buchanan
