Lies and poor service

In 2016 we purchased a second hand Toyota Hilux D4D double cab from Renault Vaal. We paid a premium price because they assured us it was in pristine condition.

On taking delivery we found that the temperature control was not working. We took it to Toyota East London who said the Heater box had to be replaced. We informed Renault Vaal who said it would be cheaper to repair the heater box. They sent it to a contact they had in East London but the repair failed. They then sent it to Topline motors in East London in November 2016 who said that it was fixed but we were not convinced. We have now taken it to Savoy car Aircon in Johannesburg who confirm that the heater box is not working.

Renault Vaal say that because we delayed reporting the fault after the Topline repair it is not their responsibility. However, if the heater box had been properly repaired it should still be working.

Additionally, at Topline motors we were informed that there was obvious evidence that the vehicle had been involved in a front end collision, which we had not been informed about.

Vincent Vos at Renault Vaal also assured us of the following in writing:

“we are very strickt about service histories and the quality vihecle we sell because Renault South Africa is coupled to that sale as a pre owned vihecle”

However, Renault South Africa says they take no responsibility for non-Renault used vehicles sold by their dealers so, as it turns out, Vincent Vos **** to us to make the sale.