lack of communication and delivery of service

greetings<br> <br> my partner took his Renault Megane to Renualt Woodmead around end of January since the key was not working. since then we always have to be the ones calling to find out what was happening. we were promised that the key will be ready after 3 weeks and to date we are still waiting.<br> <br> nobody bothers to communice and now and again we are given different stories. can you imagine the kind of inconvenience we are subjected to as we have to take kids to school and go to work without transport. we have to rely of other people for assistance yet we have a car that's parked for almost 2 months.<br> <br> it seems as nothing is being done about our problem and only when we call then someone claims to be doing something. this is clearly lack of respect and disregard for customers and lack of business etiquet.<br> <br> please help