inhumanely treated by RENAULT Customer Care

I called Renault client service to ask for assistance. I Was handled very rudely by a woman who called herself Lebo and she refused to give me her surname. She then forwarded my call to Brett Tyle whom she claimed was her manager. She played me the fool because Brett is not her manager according to Brett she is just a fellow colleague on the same level as him. Brett also said is not their concern if we are getting problems from Branch level. I will never buy Renault because no one will assist you if you have a problem at branch level. My call was between 14:00 - 14:35