Incompetance costs

<p>At my last service i was told to come back in 15000km, nothing more nothing less. For the last month I have been trying to call to make a service and the service advisor, Joyce, is always on the phone and I always leave a message and my number but (unsurprisingly) no call back ever.</p> <p>Last week when I manage to get through I book a service for today and nothing is aid to me at this stage. I then proceed to take in my vehicle and am informed that i am 2 days late and Im now out of service plan.</p> <p>Why was I not told a) at the last service b) when I called to make the appointment. Had the incompetant service "ambassador" (as they refer to themselves) informed me I would of course taken the vehicle in last week. Not to state the obvoius either but had my numerous calls been returned in the last month I would have also taken the vehicle in within time.</p> <p> </p> <p>Come on Renault, surely this is not acceptable?!!</p>