If you want completely appalling service, choose Renault Menlyn!!! You will get it from everyone including the manager!

I took my car in for a major service, front brakes and one drive shaft replacement on Monday the 2nd of October 2017 and over a week later, I am still without a car. After the initial assessment was discovered that both drive shafts were 'broken' and needed to be replaced. We only approved for the replacement of the one on the rights because the car had only been making sounds on the right hand side and they had quoted a crazy amount of money for both. We were told that parts needed to be ordered and the car would take a few days to be ready. After 4 days we were told the car was ready, we paid for it and went in to collect it. However, upon getting in the car and slowly turning the wheel, we realized that the sounds in the front of the car were still very much there. When were voiced our dissatisfaction, we were told that instead of the right drive shaft being replaced, a new one had been fitted on the left because it was 'supposedly more damaged than the right', mind you, without our authorization. So basically someone took that decision without notifying or asking for our permission on our car! I asked my dad to go in and find out how this could have happened, he was met by a manager who could not have cared any less about this even if you paid him. So after realizing that the car could not be driven in that condition and the part had to be replaced, we left it and asked for the part to be replace. After being promised to be called back with feedback and discounts to rectify 'mistake', we've had to call in every single day to inquire about the car only to be told that the car parts had still not been ordered and they do not know when the car will be ready. Over a week since we left the car there and noone has a cooking clue when the car will be ready and the manager has not contacted us as promised. Absolutely exhausting and unnecessary since we will be paying close to R30 000 at the end of this. To say that I would never even think about taking my car back to this establishment would be an understatement. It's just a pity we had to spend so much money this! Absolutely disgusting.