IC Auto Renault Kempton Park is so unprofessional and biased. Manager Judy Govender is so RUDE and their trainees are not monitored.

So i took my car in for service at IC Auto Renault Kempton Park yesterday at 08h00 in the morning and was assisted by Kedibone Maswanganyi who then told me she will call me when they are done with the car. Fast forward to 17h00 when i get to the dealership and was met by the securities who told me that everyone has left for the day.

I did not receive any sms nor call to say you can come get your car . There am i stuck outside the dealership while it was raining with no car. I then call the number i had called to book service appointment but was told there is nothing they can do as the guys who work at services have left.

I then got the manager's number Judy Govender who then also told me thre is nothing she can do and that i must make a plan to get home and come back tomorrow morning. She did not even have any care in the world and did not even sound apologetic.

I then had to make a plan and call a friend to come get me from Pretoria. I ad to wait outside and remember it was raining. Paid the friend R500.00 to take me home and drive me to work today morning.

Only today at 07h00 i get a call from Kedibone Maswanganyi to say that i can come collect my car as it is ready. She no worries and did not sound to feel bad about what she had done.

I went to the dealership in the morning to address the issue with the manager Judy Govender who again told me there is nothing she could have done. I mean i got home at 20h43 last night. She **** and said Kedibone was a trainee and did not have my job card with hence she forgot to call me. Trevor was assisting Kedibone as the supervisor and i saw him give her my job card but yet the manager continued to lie until i told her what i saw she then changed her story to say Trevor took the job card from Kedibone.

So now i ask them about the money i had spent to get home which is the R500.00 then i was told i need proof. Told her to ask the securities and also call the friend for confirmation but she kept saying "no mam i will take it up with my seniors". The very same Judy who promised to call me today at 06h30 (first thing when she gets to work) but she never did.

Renault SA i need your assistance in getting my money back. Because i do not understand how the employees locked up and knocked off when there was still a car in the workshop. A car that came for 15 000km service . That probably took an hour or so to service.

I will be taking further steps to report this issue until i get proper apology and i get Reimbursed my R500.00 and the airtime i spent talking to the receptionist and Judy herself. I honestly do not believe that if i were a white lady this could have happened and the responses i got from them.

I asked Judy for her manager's number and contact details. She is Michelle Germishuys.