I would not recommend Renault for my worst enemy.

The worst experience of my life, I as involved in an accident 4 months ago Renault did not have the parts so my car stayed at the panel beaters 2 months prior to lock down waiting for the part, all communication for updates had to be initiated by me as nobody would tell me anything. Fast forward to after complete lockdown the panel beaters received the parts and finished working on the car only to find out that my car battery is no longer working due to the fact that it had been sitting for so long, I was made to believe I was the one to pay for the battery by the panel beaters, I spoke to Renault customer services I was made to believe the same, when I urged that my car battery was fine when it went in and the reason it been at the panel beater for so long prior to lockdown is coz they were waiting for parts from Renault, the customer service lady I spoke to escalated me to Lebo who I was told is escalations manager, she initially continued to make me feel as though I was at fault and it should be a cost to me so I continued to stand my ground until she decided they would replace it with my warranty. I was told my car would be ready by 21/05/2020 on that day nobody called me from Renault, the following day I was called by the rental car company to tell me that the collecting the car on 22/05/2020, when I called Renault to confirm that they then told me they don’t have a battery yet, so again I had to be the one who reminds them that they had ended car rental earlier then my car was ready, they then extended rental. Today at 15:15 I was told my by Lebo that my car is ready so I have to return the rental car, I asked her to please give me an extra day as I need to have the rental car ready to return back to the rental company, in which she started screaming at me and not allowing me to get a single word in as I was trying to explain to her my current situation, in which she then dropped the call on me I tried to call back and I got through to a customer service personal who took my number to have someone call me back and I haven’t heard anything back yet, I have never been so disrespected like that in my life. As per my experience I do not recommend Renault for anyone, especially a first car buyer such as myself. This was started to get too long but my experience especially in the last 4months has been completely horrible to say the least, when dealing with Renault.