I will never purchase a car from Renault in South Africa again

Contact MD of Renault SA Mr. Jaco Oosthuisen very difficult to find phone no, eventually found but wouldn’t pick up phone. Contact Georgia (Executive Personal Assistant to the MD) totally unsympathetic and refused to answer my questions.

Fault on engine management computer. Took a year to find. 6 different attempts, 3 of them for 3/4 weeks, whilst my vehicle with Dealer. Eventually found fault as Renault sent their technician to help dealer. Why not before? Renault SA have upgrade of fault-finding equipment not available to dealer Result: poor manufacture Renault France. But Renault SA wouldn’t give me the report although they said they had???. Not even an apology from Renault SA when the fault was beyond the capability of Renault dealer and they represent Renault France.

Other problems with vehicle Renault SA refuse to attend to:- Faulty design in computer management. -- Fuel starvation Faulty design cannot read display on radio too dim Radio loses set channels if one can find channel to set Radio loses Bluetooth settings. Radio doesn’t always turn off when ignition key removed. Could drain battery. Faulty design cannot read digital tachometer too light Renault South Africa are the Representative of Renault France. Is this the service Renault France expect?

I will never purchase a Renault car in South Africa again if this is the SERVICE they offer and will advise all my friends. (Didn’t want to use the word service as the words Service and RENAULT do not deserve to be in the same sentence).