I was left stranded by the dealership

On Tuesday the 3rd of Dec 2015 around 9am my car broke down when the checked it was the accelerator cable, I spoke to a lady by the name of Chere at Renault woodmead who told me that they were full that day meaning my car was not going to be seen that day 2 days after she has not submitted a warranty form to their head office to me she said she submitted the form on Thursday to the head office guy Peter she said she is still filling in the form to make it worse they closed early today for Xmas party switch board is off I cant get hold of them. with the same car I have to take my daughter to school and go to work imagine the inconvenience, I have asked them to loan me the car they said they cant if the part is available in SA instead of them working quickly so the part can reach the dealership no they couldn't. I am left stranded for this week and next week now. they are no good they have cars instead of assisting their customers by loaning them cars or actually do their work so the customers can have their cars back, no that cant happen at RENAULT<br> <br> RENAULT staff have the bad service both dealership and head office useless staff.