HORRIBLE, UNACCEPTABLE SERVICE

<p>I am in the market for a car so I'm looking/test driving around. I was in contact with one of the salesman (David Sekele) who referred me to their Business Manager (Melissa Havvas). I was told that the reason for being referred was for her to explain to me about the rates, an estimate of the instalment I'd pay should the deal go through. She immediately started with an application, I told her that I don't want to apply yet as I'm still looking, I wanted to get a clearer understanding of the amounts and rates and what they meant for me. I called her again after our phonecall to ensure that we were on the same page with regards to the fact that I was not making an application. Couldn't get through because she was now in a meeting, I left a very clear message with the receptionist. I then called David Sekele (Sales person) to also tell him the same message that I am not making an application. He said that he will pass it on and that yes it wasn't an application. I then get an email saying I've been pre-approved meaning she had goe through with the application despite what I had said. This affects my credit score and Renault could care less. She was rude over the phone when I called to get an explanation as to why the application was done. I am not even going to consider Renault anymore, won't even recommend to family and friends. Completely unacceptable. I will share my story so people know what kind of brand Renault really is. Doesn't care about clients, just rushing to make a buck. </p>