Horrible service

I received the most horrible service from Renault North cliff am very upset. I am a new owner of a pre-owned vehicle. I called in on the 25/11/2020 to book a service for the 26/11/2020 my details and the vehicle details were taken but I was not informed that the service plan that was taken by the previous owner ended at 45000km I only got a call more than an hour later to be told I will have to pay cash for that 60000km service and the dealership doesn't even have a shuttle we had to use Uber after dropping the car at the dealer and now we must Uber back all for nothing??? What the **** is this how you deal with your clients because if that's the case I will no longer be customer am very upset for this huge inconvenience