HORRIBLE SERVICE CONTRARY TO PROMISSES MADE

We purchased a Sandero from Renault Northcliff in 2014 and were also sold a maintenance plan. This year on the 21/10/2015 the car went in for the 30000 service and we reported a squeaking sound when applying the brakes.. After I had collected the car back I took if for wheel balancing and alignment at Thomas Tyres where I was told that fact that 2 rear shocks were finished and that one of the front ones was in the danger zone. they gave me a quotation for R1500 to fix the shocks. The same day I drove back to Northcliff and presented the report and quote to Matilda who is my service advisor. My question was that should this not have been picked up when the service was done on the 21st October? And given that it was not picked up could Matilda check for me if the maintenance plan covered this. Matilda came back to me a few days later saying Renault had only agreed to replace the 2 rear shocks and the front one. This was now on the 29/10/2015.To date my car is still not fixed. <br> on 4 DEC we wrote to Mr Badenhorst, Chief Customer Protection official, he did not do anything, not even to acknowledge the email