1 reviews | Active since Sept 2014
Horrible, Disgusting
good day<br> <br> I had intentions to purchase a vehicle from your offices, when I came there to collect the vehicle yesterday it had scratches and dents all over. it didn't even take me minutes to see that the car was in a terrible state. I asked the sales guy Themba to explain to me why Renault would expect me to take delivery of a car like that, the worst part about this whole thing was when they started cleaning the car in front of me telling me that its nothing major and will come off.... it was then suggested that I take the vehicle in either red or white I mean if I wanted any of these colours I would have gone for them initially furthermore he promised to get the car sorted out which would take about a week or so. in my mind I thought why would you call me to take delivery of a vehicle that you knew very well that it is not in a condition to be given to a client. I asked them to send me a letter stating that I did not take ownership of the vehicle because insurance requested it and Themba hung up on me. I went there and they still refused<br> <br> I am terribly disappointed and disgusted by the treatment I received from Renault in Centurion.<br> <br> regards
We acknowledge your complaint and would like to advise as follows:
We have escalated your complaint to the dealer principal and requested he respond to your complaint.
Renault South Africa will contact you within 24 working hours and assist you further with your complaint.
Regards,
Renault RSA
We acknowledge your complaint and would like to advise as follows:
We have escalated your complaint to the dealer principal and requested he respond to your complaint.
Renault South Africa will contact you within 24 working hours and assist you further with your complaint.
Regards,
Renault RSA
