Horrible customer service at Renault Centurion

<p>We ordered and paid for a new electronic keycard for our Renault Grand Scenic on the 13th of July. Were promised that it would be in stock within 10 days. No reply on various calls that we made. When calls were answered we were promised speedy feedback. No such luc****! We are out of pocket almost R4000 and have no means of replacing the keycard except through Renault. They do not want to stock items, and expect customer to pay up front before ordering from France. My risk, my problem???!!!! </p>