********** Renault Boksburg and Benoni Service Branch

I would like to report unbelievably ********* and disrespectful service from two different Renault branches

I have done my annual service at Renault Boksburg East Rand, what started off with what was suppose to be the 60 000km major service resulted in close to R28 000 worth of replacements that needed to be done. The cam belt was recently replaced so there was no need to replace the cam belt yet, however the apparent qualified service technician said that the engine was making a noise and he needed to take off the cam belt to look into what was making the engine sound abnormal. After my car was in for a week, I received a phone call back stating that I can come collect my car. When I got to my car and started the car the abnormal noise was still there, I was instructed to bring my car back later that week so they can have a look again, I brought my car back later that week and I was called again to say that the sound is coming from below the cam belt and it could possibly be the piston caps/ belt which they then proceeded to replace after I furiously tried to understand how they can develop these expensive theories and not worrying about how much this will cost me, keep in mind that it my car did not then need the newly replaced cam belt as has requested before, it turned out that the only thing that needed to be replaced was in a area in the engine not needing to take the cam belt off to investigate in the first place

Upon getting my car back next morning after trying to start my car my battery was dead (having replaced the battery before the service the battery passed the quality test they did during the major service as mentioned), I opened my car bonnet to find that they inserted the wrong battery back into my car, which much to my surprise made me furious as I already was inconvenienced tremendously both financially and physically with not having my car to work, I took my car back and had them replace the battery for free as they have messed up so many times with the fixing of my car. Not once did the technician or service manager take any responsibility for not only putting in the wrong battery into my car but misdiagnosing my car problems which was originally only suppose to be a major service with no prior issues with my car whatsoever. I was not called back after a few days to ask how my car is doing not did I get a back up phone call from Renault to follow up on the service. The ladies form service reception was great and understanding but I can’t say the same from their management or technician. I know that they deal with a lot of complaints, but this was by far absurd to say the least

The second branch I had my 75 000 minor service was at ITC Renault Benoni ( I went to a different branch as I was scared and anxious to have my car serviced at Boksburg branch again) My car was taken in on Friday 22 May, I was called back the afternoon to come collect my car and was telephonically told that my wiper blades and rear break pads needed to be replaced, I confirmed that I will have if fixed on another occasion, I proceeded to collect my car. On Wednesday 27 May I started my car, drove for 10meter and ALL my oil from my car came streaming out , I rushed to the closest garage which in this case was RDG Ravenswood Boksburg. They (technicians at RDG) proceeded to help me identify the problem , the oil sealing ring was loose from the oil filter and was not fitted correctly and caused the oil pressure to leak causing the oil to spill out of my car. Not only that the washer tap was not fastened correctly, after they imprompto fixed it, they also showed me that the oil filter does not look new whatsoever as the writing on the part was rubbed off (wear and tear over time) I went back to Renault as I was furious as my car never leaked oil before and the exact part that needed to be serviced was the part that now was giving a near devastating problem, I spoke to Mischia on the phone , Dave was the technician who worked on my car, when i showed him the photo of the “new” oil filter he said that it is a new filter, however I did not believe him what so ever , he proceeded to take my car in to what he said he checked the car, only a mere 10 minutes later he returned with my care stating “everything is fine you can go now” I was disgusted with his attitude and service and I insisted to him him that he explain what he did exactly to “check” my car, he then said he checked the oil level, oil filter and everything was now fine, I then requested to see a new out of the box oil filter part that I can see if the new part would truly have the writing rubbed off, when that happens Dave disappeared and left another technician to help with explaining, i saw (included is the photos) that there is a vast difference between the new part coming drom the box, and the part that was in my car to begin with. I have no doubt in my mind that my old oil filter was placed back into my car, as the oil ring sealer was not fixed onto the oil filter like the new part should be, I do not trust this branch what so ever , they charged me for the service and replacement part but I know they are ********* with their business doings. I was very clearly told that Renault does not do quality checks after a service so I have no guarantee that everything was working when I took my car from the dealership. I was **** to in my face, treated as if I am in the wrong. My only point is why is the part that was replaced (should have been replaced) the only part that gave me problems merely 4 days after the service ?

I have receipts and photos , I am honestly dumbfounded and blown away at the ********** service and ********* business of these branches. Does Renault do auditing of their agents and technicians, treating customers like absolutely **** ? I will definitely be posting about my awful experience with both branches on all social platforms including HelloPeter as well

I will never advocate or recommend Renualt service specifically for these branches to anyone , they ***** your money probably *****ing the parts that really needed to be put into the car in the first place and pocketing the part to be sold off in some backyard garage

Horrible ! HORRIBLE HORRIBLE !!!