Frustrating and *********** dealership

I purchased a 60000km/3 year Maintenance Plan on purchase of my Renault Sandero Dynamique (1.6).<br> On purchase of the vehicle, certain body and paint defects where pointed out the sales person and service manager, the car went in for 2 days, in which nothing was done, however we did, with protest, accept the vehicle due to travel needs.<br> <br> The main issue we have noted with Renault Pinetown is the inability to action or follow-up on the promises made by management or service representatives, throughout our service history we have made the dealer aware of issues on the vehicle, however always seemed a waste of time. <br> <br> The main excuse from the dealership is Renault South Africa strictness on warranty claims and the system which is always off-line. However I attribute my frustration with the basic customer care and feedback. <br> Please could somebody clarify your Standard Operation Procedure on repair of body and mechanical defects? What is the use of a maintenance plan purchased from Renault SA? Your service staff do not even know what the components covered in this plan, on purchase I was told it covers all wear and tear items excluding tires.<br> <br> Regards,<br> Nitin Mothilall